The Roselle Public Schools deploys a cadre of (4) experienced information technology technicians and (1) senior network infrastructure technician. Along with a (1) director of operational technology, composed the entire Department of Technology. The Technicians are assigned to two schools each to provide tier 2 (on-site) HelpDesk support. Each technician also serves one day on the districtwide tier 1 HelpDesk, providing phone technical support. All staff have access to submit support tickets (Work Orders) through the online FreshDesk IT Support Ticketing System. Each Friday the Technology department holds a half day staff meeting where technicians share out issues found in the schools, on the HelpDesk or at the central office. We have an opportunity to review special projects and participate in group Professional Development. Each Technician has unlimited access to Linkedin learning to support their ongoing development. The department also utilizes a Google Classroom (Knowledge Management) to share questions, ideas and solutions.
Network
Our network includes physical and virtual servers (total of 24 VMs) and battery backup power supplies ( UPS) for the MDF and each IDF. Our backbone pipe is 10Gbps going back to the MDF which is located at the ACHS over a 1Gbps link between buildings.
Our district is also setup for dual ISP link failover(ISP1: Crown Castle, ISP2: Comcast) which are on their own separate networks(ISP2: vlan80).
Wireless
The Roselle Public Schools has deployed one access point (AP) for every classroom, meeting space, office, gym, library, or auditorium. This saturation of AP(s) supports anytime-anywhere learning. The mass types of devices that utilize the district wireless network is supported by our Cisco 8510 wlc. The network utilizes a total bandwidth of 1gbps. One (1) AP is capable of supporting (50) devices at a time, most classrooms do not exceed 25 students. With download speeds between 9.1Mbps to 118.9Mbps, which is sufficient for video streaming and online learning. The district also has (3) Sprint wireless Hotspots for access to the web at a students' home, hospital or other out of district need.
Henry A. Dixon
Director of Operational Technology
helpdesk@roselleschools.org
908.298.2040 x2030
Amandio Taveira
Senior Network Infra. Technician
ataveira@roselleschools.org
Lisa D. Palin
Information Technology Technician
lpalin@roselleschools.org
Artur Zugaj
Information Technology Technician
azugaj@roselleschools.org
John Tashjian
Information Technology Technician
jtashjian@roselleschools.org
James Peppel
Information Technology Technician
jpeppel@roselleschools.org