The Roselle Public Schools deploys a cadre of (2) experienced information technology technicians and (2) senior network infrastructure technicians. Along with a (1) director of operational technology, composed the entire Department of Technology. The Technicians are assigned to two schools each to provide tier 2 (on-site) HelpDesk support. Each technician also serves one day on the districtwide tier 1 HelpDesk, providing phone technical support. All staff have access to submit support tickets (Work Orders) through the online FreshDesk IT Support Ticketing System. Each Friday the Technology department holds a half day staff meeting where technicians share out issues found in the schools, on the HelpDesk or at the central office. We have an opportunity to review special projects and participate in group Professional Development. Each Technician has unlimited access to Linkedin learning to support their ongoing development. The department also utilizes a Google Classroom (Knowledge Management) to share questions, ideas and solutions.